Return and Refund Policy

At Secret Bakers Limited, we are dedicated to providing a delightful experience with every bite. Due to the unique nature of our cookie and slices and our emphasis on freshness, we are unable to accept returns or offer refunds.

Why No Returns?

• Our commitment to quality means that once our cookie and slices leave our kitchen, they are meant for your immediate enjoyment. We want you to experience the true freshness and flavour that define Secret Bakers Limited.

Damaged or Incorrect Orders:

• In the rare event that your order arrives damaged or incorrect, please contact our customer support team within 48 hours of receiving your package. We will gladly work with you to resolve the issue.

Cancellation Policy:

• If you need to cancel an order, please contact us as soon as possible. Once your order is in process, we may be unable to cancel it, but we will do our best to accommodate your request.

Our Promise:

• While we cannot accept returns, our commitment to your satisfaction remains steadfast. If you have any concerns or feedback, please don't hesitate to contact us. We are here to ensure your Secret Bakers Limited experience is nothing short of wonderful.

Thank you for being a part of the Secret Bakers Limited family.